Night Operations Assistant

Posted:: April 2, 2025
Closing Date For Applications:: April 16, 2025

Location: Skibo Castle, Dornoch, Scotland

Position: Full time, 35 hours (7-day on/off rotation)

Salary: Competitive + gratuities (see below for details)

About Skibo

The Carnegie Club at Skibo Castle is a world-renowned private members club situated in the Scottish Highlands. One of the most exclusive destinations worldwide, Skibo offers members and their guests a taste of true Highland hospitality with stunning surroundings and luxury facilities. Whether your passion lies in food preparation, fine wines, guest service or country sports, as a team member of one of The Carnegie Club's 20+ departments you will be part of a fantastic group of people who share the same passion for delivering the very best.

About the Team

Delivering exceptional service to our members and guests is at the core of everything we do. Our Night Operations team plays a vital role in ensuring that the highest standards of guest experience and safety are delivered around the clock.

As part of the Front of House department, our Night Operations team handles a variety of security and member-focused responsibilities, including estate patrols, building checks, answering calls, assisting guests, and fire prevention.

About this Role

As a Night Operations Assistant you will:

Work closely with the Night Supervisor, ensuring the smooth operation of the Club throughout the night.
Provide hospitality services to residents, including room service, late check-ins, and early departures, responding promptly and professionally to any requests.
Run the night audit, prepare reports, and investigate any system discrepancies.
Maintain the security of the Club by conducting patrols and building checks across the estate. In the event of a fire, you will act as a fire marshal.
Prepare front-and back-of-house areas for the following day, including cleaning fireplaces, ensuring golf buggies and cars are ready for use, and maintaining the appearance of public spaces.
Manage the Club’s telephone switchboard once the late receptionist finishes, serving as the main point of contact for guests staying overnight.
Ensure the welfare and safety of all guests and team members residing at the Club.

Who We Are Looking For

A proactive and dependable team player, you take pride in delivering exceptional service.
You're discreet, responsible, and remain calm under pressure.
You're a strong team collaborator who can also work independently and take initiative.
You're computer literate and have experience with Microsoft Office. Experience with hotel reservation systems is a plus.
You're positive, friendly, and cooperative, with a strong commitment to guest experience and safety. A first aid certificate is also beneficial.
A full, clean UK driving licence is required as the role involves driving on the estate.

What We Offer You

Share of gratuities
33 days annual leave (pro-rata)
Company pension scheme
Enhanced company sick pay
Life assurance
Meals on shift provided free of charge
Family-friendly leave
Long Service Awards
Tech and Cycle to Work Scheme
Local staff transport service - details can be found here
BHN Extras – savings and discounts across hundreds of brands
Complimentary use of staff gym
Discount on eyecare
Employee Assistance Programmes (access to health and wellbeing services)
Staff events

"The best part of being on the Night Operations team at Skibo is the deep sense of accomplishment each morning, knowing we've completed another successful shift. I also love the changes you see as you drive around the estate, both from sunset to sunrise and as the seasons change through the year. It really is a beautiful place to work."

Kieran Day, Night Supervisor

Gratuities

Gratuities (tips) that are passed directly to staff are paid to all employees on a pro-rata basis regardless of their role.

Our Values

Seamlessly Connected We are joined up in how we operate and look after our colleagues, members, and guests.
Go Beyond We have a drive and energy to do things better.
Make Their Day We anticipate the needs of our colleagues and members to bring joy.
Our People Uncommonly committed people with a passion to deliver and delight.
Our Estate Appreciating our incredible environment in which to perform - both at Skibo and the wider Highlands.
Personalised Magical Moments Creating personalised moments tailored for each colleague, member, and guest.

How to Apply

Please send us your CV and a covering letter which responds to the below:

How do you stay alert and productive, especially during quieter periods?
Could you describe a time when you handled a challenging situation during a night shift? How did you approach the problem, and what was the outcome?

To apply, please email recruitment@carnegieclub.co.uk with the above. We look forward to hearing from you!

Closing Date For Applications: April 16, 2025

Applications may close before the deadline, so please apply early to avoid disappointment.

We are committed to making our recruitment process as inclusive and welcoming as we can for everyone, no matter who you are or where you’re from. If there is anything at all we can do to help you feel comfortable and show off your best side during the process, please do let us know.

By applying for this position, you consent to the collection, use and disclosure of your personal data to Skibo Limited and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Data Protection Policy.