Luxury Retail Manager

Posted:: February 14, 2025
Closing Date For Applications:: February 28, 2025

Location: Skibo Castle, Dornoch, Scotland

Position: Full time, Permanent

Salary: Competitive + Gratuities (see below for details)

About Skibo

The Carnegie Club at Skibo Castle is a world-renowned private members club situated in the Scottish Highlands. One of the most exclusive destinations worldwide, Skibo offers members and their guests a taste of true Highland hospitality with stunning surroundings and luxury facilities. Whether your passion lies in food preparation, fine wines, guest service or country sports, as a team member of one of The Carnegie Club's 20+ departments you will be part of a fantastic group of people who share the same passion for delivering the very best.

About the Role

At the Carnegie Club, we offer an exceptional shopping experience to our members and guests, featuring a curated selection of premium goods, including cashmere, cuddly toys, and the Club's own whisky. Our exclusive sportswear collection and bespoke Skibo items make perfect gifts, while our clothing section features renowned brands.

We are seeking a dynamic Luxury Retail Manager to oversee our sophisticated retail operations. The ideal candidate will have retail experience, a passion for fine goods, and a commitment to delivering outstanding customer service.

In this role, you will collaborate closely with the Head of Golf, lead the retail team, and build industry relationships within the high-end sector. Additionally, you will manage key administrative tasks, including stock control, financial reporting, and business planning.

Key Responsibilities

Deliver exceptional customer service, ensuring a warm and professional welcome for members and guests.
Create a luxurious and inviting shopping atmosphere that reflects the essence of The Carnegie Club at Skibo Castle.
Analyse retail performance with a strategic approach, providing regular reports to your line manager and the Managing Director.
Oversee visual merchandising, designing immaculate displays that enhance the in-store experience.
Manage inventory efficiently, prioritising stock according to demand.
Drive sales growth, exceeding targets while expanding and enhancing the retail offering.
Recruit, train, and motivate a high-performing retail team.
Handle customer and staff concerns with professionalism and discretion.
Demonstrate in-depth knowledge of luxury boutique products, including jewellery, antiques, cashmere, and lifestyle brands.
Build and maintain strong relationships with brands and suppliers, staying informed on market trends and emerging luxury brands.

Who We Are Looking for

We are seeking an individual who is passionate about delivering an exceptional shopping experience, who will:

Take pride in providing impeccable customer service.
Approach every interaction with warmth, adaptability, and professionalism.
Ensure the seamless operation of the store while maintaining a visually stunning environment.
Have proven experience as a Retail Manager, preferably in a premium retail setting.
Have a deep passion for and knowledge of high-end retail.
Demonstrate excellent interpersonal skills, with the ability to engage and build relationships with customers and colleagues.
Display a strong sales acumen and a track record of meeting or exceeding sales targets.
Be flexible with working hours to meet business needs.
Bring their experience in team leadership and staff development to maintain the highest retail standards.

Gratuities

Gratuities (tips) that are passed directly to staff are paid to all employees on a pro-rata basis regardless of their role.

"Being part of The Carnegie Club is incredibly rewarding. The Golf department stands out because of our dedication to creating memorable experiences for our members and guests. The combination of our world-class facilities, the breathtaking landscape, and a team that truly loves what they do, makes every day here special."

Sean Fay, Head Golf Professional

What We Offer You

Share of gratuities
33 days annual leave pro rata
Meals on shift are provided free of charge
Access to staff benefit scheme
For team members who otherwise would not be able to travel to Skibo, the Club offers a staff transport service - details can be found here
Complimentary use of staff gym
Discounted estate activities including quad biking and horse riding
Discount in the club shop
'Refer a friend' bonus scheme
Staff events

Our Values

Seamlessly Connected We are joined up in how we operate and look after our colleagues, members, and guests.
Go Beyond We have a drive and energy to do things better.
Make Their Day We anticipate the needs of our colleagues and members to bring joy.
Our People Uncommonly committed people with a passion to deliver and delight.
Our Estate Appreciating our incredible environment in which to perform - both at Skibo and the wider Highlands.
Personalised Magical Moments Creating personalised moments tailored for each colleague, member, and guest.

How to Apply

To apply, please email your CV to recruitment@carnegieclub.co.uk along with your responses to the following questions:

1. How would you ensure that our members and guests receive a highly personalised shopping experience?

2. This role involves curating and growing the retail offering by building strong relationships with suppliers and identifying emerging premium brands. How would you approach this, and what factors would you consider when selecting new products or brands?

3. Managing inventory, financial reporting, and business planning are key aspects of this position. How have you previously balanced the operational side of retail management with delivering an exceptional in-store experience?

We look forward to hearing from you!

Closing Date For Applications: February 28, 2025

Applications may close before the deadline, so please apply early to avoid disappointment.

We are committed to making our recruitment process as inclusive and welcoming as we can for everyone, no matter who you are or where you’re from. If there is anything at all we can do to help you feel comfortable and show off your best side during the process, please do let us know.

By applying for this position, you consent to the collection, use and disclosure of your personal data to Skibo Limited and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Data Protection Policy.