Club Concierge

Posted:: October 25, 2024
Closing Date For Applications:: November 15, 2024

£25,000 + service charge + gratuities (see below for details)

Front of House at Skibo

Our Front of House team plays a crucial part in making the Carnegie Club the warm, friendly place that our members love to return to time and again. An integral part of this team, the Club Concierge welcomes guests to the castle, gets to know them and assists with their day-to-day needs. Crafting personalised, magical moments for our guests lies at the heart of the work that the team does, and they take pride in facilitating the making of lifelong memories on our estate.

About the role

Our Club Concierge acts as the first point of contact between our members and guests throughout their arrival, stay, and departure.
The team is responsible for providing the personalised service and attention to detail that we are known for by informing members and guests about Club amenities and exclusive experiences to ensure an exceptional stay.
Greeting and assisting guests in a professional, friendly manner, you'll attend to and anticipate their immediate and long-term needs, always working to exceed their expectations.
You'll oversee the check-in and check-out of individual guests, families, and larger parties, ensuring the highest levels of administration and attention to detail to ensure their stay is perfect.
You'll allocate and show members and guests to their rooms and lodges, making note of any special requests and assisting with luggage, transportation and other errands
You'll assist in special events, parties, and meetings, escorting individuals to applicable locations around the estate and rising to any challenge to make the days of our members and guests!

Who we are looking for

With strong interpersonal and customer service skills, you're a confident, diligent individual who is passionate and knowledgeable about providing the very best hospitality.
You thrive when problem solving and enjoy supporting and working alongside colleagues from across all departments to ensure that any requests are dealt with swiftly and to a high standard.
You have confidence in all your dealings with people, be they colleagues, supervisors, members, or guests, and take a pro-active approach to your work.
You have strong computer skills and are comfortable with general administration tasks.
With the ability to stay calm under pressure, you're someone who can be relied upon to be the face of the Club.

What we can offer you

Share of gratuities and service charge see below for details
33 days annual leave
Meals on shift are provided free of charge
Uniform provided
Access to staff benefit scheme
For team members who otherwise would not be able to travel to Skibo, the Club offers a staff transport service. Details can be found here.
Complimentary use of staff gym
Discounted estate activities including quad biking and horse riding
Discount in the club shop
'Refer a friend' bonus scheme
Staff events

"A home away from home, Skibo offers its members and guests a beautiful haven of personalised experiences and memories in the making. The best thing about being Front of House is serving as the first point of contact for our guests; we get to know so many interesting people from around the world while enjoying the day-to-day variety that comes with working with people. No two days as Club Concierge are ever the same!"

Kyle Mackay, Front of House Manager

About gratuities & service charge

Gratuities (tips) and service charge (an additional charge added to room rates and other services at the Club that is passed directly to staff) are paid to all employees on a pro-rata basis regardless of their role.
It is estimated that in 2024, full-time staff can expect to receive around £4,000 in addition to their annual salary.

Our Values

Seamlessly Connected We are joined up in how we operate and look after our colleagues, members, and guests.
Go Beyond We have a drive and energy to do things better.
Make Their Day We anticipate the needs of our colleagues and members to bring joy.
Our People Uncommonly committed people with a passion to deliver and delight.
Our Estate Appreciating our incredible environment in which to perform - both at Skibo and the wider Highlands.
Personalised Magical Moments Creating personalised moments tailored for each colleague, member, and guest.

How to Apply

Please send your CV with a covering letter to tell us more about:

What exceptional service means to you and when and how have you delivered it?
How you make people feel welcome and valued?
What you think are the most important qualities for delivering an exceptional guest experience in a luxury environment?

Please email recruitment@carnegieclub.co.uk by 15^th November 2024 and we look forward to hearing from you!

Closing Date For Applications: November 15, 2024

Applications may close before the deadline, so please apply early to avoid disappointment.

We are committed to making our recruitment process as inclusive and welcoming as we can for everyone, no matter who you are or where you’re from. If there is anything at all we can do to help you feel comfortable and show off your best side during the process, please do let us know.

By applying for this position, you consent to the collection, use and disclosure of your personal data to Skibo Limited and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Data Protection Policy.